Support
Customer support
Help for everything sold by Eleista LLC: apps from Gleamworthy and books from Eleista Publishing.
Frequently asked questions
How do I get help with a Gleamworthy app?
Each app has its own support page with answers to common questions. If that doesn’t solve it, email us with the app name, your device and operating system version, and a description of what happened. Screenshots help.
How do I request a refund for an App Store purchase?
Purchases made through the App Store are processed by Apple, and refunds are handled by Apple. You can request one at reportaproblem.apple.com. We’re also happy to help with any problem you’re having first.
I bought a book and something is wrong with it.
Book purchases and deliveries are handled by the retailer you bought from (Amazon for ebooks, or your audiobook store). For typos, formatting problems, or content questions, email us and we’ll correct the book and push an update where the retailer allows it.
How do I delete my data?
Our apps are designed to keep your data on your device. Removing an app, or using its disconnect option, removes the data it stores. For any other personal information we hold, such as an email you sent us, email a deletion request and we will act on it within 30 days.
Do you offer phone support?
Not at this time. Email lets us look into your question properly and keep a record of it, and we reply within two business days.